Refund Policy
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Restocking Fee
A $500 restocking fee will be applied to all cancellations or refunds requested immediately after the order is placed.
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Non-Refundable Orders
Due to the made-to-order nature of our camper systems — each built specifically for your truck and configuration — all orders become non-refundable after 15 days from the date of the initial order. After this 15-day period, we begin acquiring materials and preparing for production of your system, which is why changes or cancellations can no longer be accommodated.
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Exceptions
Shipping, handling, and installation fees are non-refundable.
Shipping & Lead Times
Estimated Lead Time: Production lead times provided by Vecel Outdoors are estimates only and do not guarantee a specific delivery date.
Delivery Arrangements: Customers should not make concrete plans to use their product (such as trips or events) until they have received official tracking information directly from the shipping carrier.
Liability Disclaimer: Vecel Outdoors is not responsible or liable for costs, damages, or inconveniences that result from customers scheduling or making arrangements prior to receiving tracking confirmation.
Warranty Coverage
- Length: 1 year from the purchase date.
- What’s Covered: Manufacturing defects in materials or workmanship.
- Eligibility: Original purchaser with valid proof of purchase.
- Who Handles Claims: Vecel Outdoors works directly with the end-user to resolve warranty issues.
Exclusions
This limited warranty does not cover:
- Normal wear and tear, fading, discoloration, or cosmetic defects not affecting structural integrity. Repairs for such issues may be available for a fee (at Vecel Outdoors’ discretion).
- Damage from accident, abuse, misuse, neglect, or unauthorized modification or repairs.
- Defects or damages caused by third-party components or accessories not manufactured by Vecel Outdoors (e.g., appliances, containers, electrical components). These are covered under their respective manufacturers’ warranties.
Remedies
Our obligation is limited to, at our discretion, the repair or replacement of the defective product. Labor costs, incidental or consequential damages, and any costs arising from removal or reinstallation are not covered.
How to Submit a Claim
- Contact Vecel Outdoors
Email: support@veceloutdoors.com
- Provide the following:
Proof of purchase (receipt, invoice, or order confirmation)
Clear description of the defect or issue (photos required displaying defect or issue)
- Wait for Instructions: Vecel Outdoors will provide next steps for repair, replacement, or resolution.
Important Notes
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Normal wear and tear is not covered by the warranty. Repairs may be available for a fee.
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Vecel Outdoors products are designed for off-road use and must be installed/used per the manufacturer’s recommendations.
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By installing Vecel Outdoors products, you accept all liability. Vecel Outdoors is not responsible for damages or losses from the installation or use of their products or products they sell.
Disclaimer and Limitation of Liability
To the maximum extent permitted by law, Vecel Outdoors’ liability under this policy is limited solely to repair, replacement, or refund of the defective product as described above.
Vecel Outdoors shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of use, loss of revenue, loss of profits, or damages to personal property arising out of or related to the use or inability to use the product.
Installation and use of Vecel Outdoors products are at the user’s risk, and the user assumes all responsibility for any damages or losses.
DIY Installation Disclaimer
Important Notice
Customers who choose to install products themselves (“DIY installation”) accept full responsibility for the quality and safety of the installation.
1. Assumption of Risk
By performing a DIY installation, the purchaser acknowledges and accepts that:
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Installation involves tools, equipment, and procedures that may present hazards.
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Proper product function depends on correct installation techniques.
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The purchaser is solely responsible for ensuring compliance with all applicable local codes, regulations, and safety standards.
2. Limitation of Liability
To the fullest extent permitted by law, our liability is limited to the purchase price of the product. We are not responsible for personal injury, property damage, or other losses resulting from a DIY installation.
